Roof Replacement FAQ’s

Q: We have had golf ball sized hail but we can’t see anything. Can we wait until we get a leak or we can see it from the ground:

A: Hail is tricky because you can’t always see the damage hail creates from the ground and even on the roof initially the damage can appear as small dents or bruises that you may not realize will cause problems if it isn’t corrected. The bruises are actually where the hail hits and creates granule loss on the asphalt shingles. The granules are there for more than beauty – the granules protect the asphalt layer from exposure to the sun and weather. When the asphalt layer is exposed it makes the area brittle and weak, thus prone to failure. When there is a change in temperatures the exposed area tends to make the shingle curl up, creating even more exposure to leaks.

Often when hail damage is left undetected until there is a leak, the homeowner is past the allowed number of months to file a claim. The time limit varies by state.  New hail damage looks different than damage from a year ago, so it is important if you know you had 1″ or greater size hail to have a professional roofing company that is bonded and insured inspect your roof. ASAP offers free storm-damage inspections to customers everywhere. Different types of roofing materials, whether its wood shake, metal, tile, flat or composite will respond differently to hail, but we know what to look for to detect damage and ensure your home is protected from potential damages from leaks. Leaks can create substantial damage, much greater than replacing the roof because undetected leaks can cause mold, damage sheet rock, electrical issues and damage personal belongings.

Q: What should I know about the warranty?

A: The manufacturer’s warranty is determined by the type of shingle you select. Since we are a nationwide “Platinum Preferred Contractor” with Owens Corning we can provide a “PLATINUM SYSTEM ADVANTAGE” Warranty that is non-prorated for 50-years that covers materials, tear-off, disposal, labor and workmanship. This is the best warranty in the industry and it is backed by Owens Corning!

Q: Why is pneumatic nailing better?

A: Pneumatic nailing guarantees proper nail placement on the shingle. This technique allows us to meet Owens Corning’s installation specifications, while at the same time greatly increasing the reliability of your roof. Pneumatic nailing also provides equal nail penetration into the shingle and decking. Pneumatic nail guns provide for even nail penetration throughout the entire roof. Even nail penetration makes for a longer roof life and smoother finished product. This along with Owens Corning’s New Sure-Nail Strip provides the highest wind resistance rating in the industry.

Q: Is Ice and Water Shield necessary?

A: No roof is completely water tight. Ice dams and windblown rain can penetrate the roof’s outer shell, often times causing water damage. Applying Ice and Water Shield at the time of your roof replacement is the solution for winning the battle against water penetration.

Q: Do I need ridge vents?

A: When warm air rises into the attic, it affects the air at the highest point of the roof. Without a proper escape route, this warm air can directly affect the life of the shingles and the wood decking. Manufacturer’s studies have shown that ridge vents are more effective than other products at reducing heat in the attic when properly utilized with soffit ventilation.

Q: What will happen to my satellite dish?

A: We will remove the dish if necessary to complete the roofing job. However, reinstalling and aligning the dish is difficult without the proper equipment. We will try to align the equipment in the same place we cannot guarantee satisfaction. Please contact your service provider for further information on cost, and to schedule the service call.

Q: Will my plants and trees be protected during the process?

A: ASAP will place tarps around your structure to catch anything that may fall from the roof (ie. nails, roofing material, etc).

Q: Are there any issues with replacing my skylights?

A: ASAP will remove and replace the old skylight with a new one when the insurance company covers it or when our customers request it. We will flash and seal it to make it water tight. Please note, some skylights will require additional interior trim and painting. This is the responsibility of the homeowner. Please note that anytime a reroof is performed we recommend replacing skylights. The seals on old skylights will inevitable leak from the shifting and vibration of a reroof.

Q: A friend just had his roof replaced and his contractor did not estimate enough materials for the job and his house sat unfinished for days. How can this be prevented?

A: Excellent question because the point is to have the right amount of materials on hand to prevent delay that could potentially expose a house to further rain damage. ASAP’s team uses satellite measurements(Eagle View), which are extremely accurate and fast, to estimate needed materials. ASAP’s team has extensive training, so that measurements and estimates are accurate when new technology cannot be used.

Q: Should I have my roof replaced during the winter?

A: Yes. Shingles will seal in cold weather when the sun is out and there is no precipitation. However, this can take considerably longer. According to the National Roofing Contractors Association “There are no specific temperature guidelines regarding when it is too cold to install asphalt shingles. Asphalt shingles do become brittle in cold temperatures, with fiberglass shingles more likely to break than organic shingles. ASAP minimizes this by storing your shingles in a warm area and loading them onto the roof a few bundles at a time. Another concern is that the self-sealing strips will not seal or bond sufficiently in cold temperatures.” We go the extra lengths to ensure a quality roof!

Q: Why tear off the old roof?

A: Tearing off the old shingles assure that any structural defects, flashing concerns or algae problems can be addressed properly. Having a single layer of shingles also allows better cooling of the shingles. Applying new shingles directly to the wood decking provides a smoother and cleaner look which will add value to a home’s resale value.

Q: How do I determine if a roof should be replaced?

A: Sooner or later, every roof needs to be replaced, usually due to the long-term effects of weathering. If a residential roof is more than 20 years old, it is a prime candidate for reroofing. To determine if you need a new roof:

  • On the ground, walk around your home with binoculars and inspect your roof for cracked, curled or missing shingles, as well as any excessive loss of the protective mineral granules. DO NOT CLIMB ON THE ROOF; walking on the roof is dangerous and can cause damage to your roof if proper precautions aren’t taken. Call ASAP for a free inspection and let a professional help.
  • In your attic, take a flashlight and look at the underside of the roof deck and rafters for any stains or wet spots indicating water leaks.
  • Call ASAP for a free assessment…

Q: How long should my roof last?

A: This depends on the roofing system, the quality of roofing materials, the quality of installation including whether the required installation methods were followed accurately. This can be as little as 10 years or a lifetime. ASAP is an expert at installing and repairing all major roofing systems; our professional installers are skilled in every aspect of the materials, systems and processes required so you can experience the greatest life expectancy for an ASAP installed roof.

Q: I am considering installing both roofing and siding. Which should I install first?

A: Your roof should be installed first. First, you want to protect your home from the top down. Second, roofing materials are heavier and it’s much easier to adjust your siding to coordinate with your roof during the installation process.

Q: My roof leaks. Do I need to have it replaced completely?

A: Not necessarily. Leaks can result from flashings that come loose or a section of the roof system being damaged. A complete roof system failure, however, generally is irreversible and a result of improper installation or choice of materials or the roof system installation is inappropriate for the home or building.